RETURN POLICY

Hi there 👋, excuse our informality

You have 14 calendar days to request returns on any items from the date you received it. This will usually be 3-7 business days after your order has been confirmed. As long as the items aren't damaged, returns are fully refundable -- just pay for the shipping!

We do ask you to be reasonable in your requests. It would be great to also tell us why you're returning the product. We'd appreciate a candid reason, even if it's because you ordered multiple sizes just to try them out, or if you found a cheaper option elsewhere. This will help our selection process overall as well as helping other customers make better informed decisions. We won't count this against you, we promise.

In order to initiate the return, please e-mail returns@otsa.app along with the order id and the reason for the return.

Even if it's passed the date or you're not sure if the product is eligible for a return, please just reach out! While we're obviously trying to make sure people don't abuse the return policy, we're also shoppers, so we understand that things happen.